WE WERE EXPECTING YOU

Got a Question? You’re not the only one!

Our boxes bring joy, and we’re here for support. If you can’t find the answer to your questions below, contact our Floof Support Team, they are eager as a pup on a wet weekend wanting a walk – try saying that five times in a row!

Frequently Asked Questions

We’ve got some FAQ’s here… to keep your tail wagging.

What is Wags and Wiggles?

We’re your pet’s new bestie. We deliver a wagging tail in the mail every month, with individually customised boxes to suit your pupper. Christmas, Easter, Halloween – we have got you sorted!

Sit back, relax, and bask in the knowledge that your pet will always be pampered, because you’ve got us.

What different boxes do you have?

Along with our monthly theme boxes, we have an array of products to shower your little one in all the love – including boxes for BirthdaysCats, and, for those tougher eggs, we’ve got our Tough Boxes. We can also help you to welcome a new puppercino or kitty, with our Baby Boxes.

Are your products tested?

We would never send out a treat that might be harmful in disguise. All of our products are tried and tested, so you and your floof can rest assured there’ll be nothing but pampering going on with the arrival of your box.

How do I cancel?

I hope it’s not me, but you…

Before you go, please let us know if there’s anything we can do to keep you around. We truly appreciate all the feedback you can give us, and want to ensure we’re making all the pups happier than ever before.

You’ve got the choice to pause your subscription, or you can redirect your box if you’re a pupper on vacay.

If you still wish to cancel, please contact us at [email protected] and we’ll (regretfully) say sayonara.

Can I customise the toys in the box?

Our boxes are sorted into small/medium and medium/large options, so there’s something for everyone – from our little chihuahua pals to our big great dane buddies.

If you’ve got a chewer, we’d suggest having a squiz at our Tough Boxes – this might be more up your alley.

Do you have cat subscription boxes?

Cats are family too… of course we are working on it, one day they will just pounce! 

What comes in a Wags and Wiggles box?

Uhhh… sunshine and rainbows, obviously?!

For real, we pack each theme box full of value – each one contains over $120 worth of value. Boxes range, but generally will include 2-3 premium toys that suit both the small guys and the big boys. Along with this, you’ll also receive a variety of treats and chews to keep your little one’s teeth fresh as heck.

How do I join Wags and Wiggles?

Easy peasy. Jump over to the Shop page, and pass the computer over to the one with opposable thumbs so they can help you fill out our questionnaire.

How long does my Wags and Wiggles subscription last?

How long is a piece of string? Kidding! You’ve got a choice we hope you stick along forever but don’t worry if you want to take a holiday – dogs love the too. Or, if you’ve been just a little good, there’s the option of a once-off gift hamper.

Can I change my subscription box type?

Of course! Simply flick us a quick message at [email protected] and we’ll make all those jazzy changes.

Ps. If you get a change request in before the 1st of that month, we’re able to mix it up for that order, too.

Can my dog choose what’s in his box?

Pups have allergies, too. Please let us know if your little one has any allergies or intolerances and we’ll make a note in our system so there’s no risk of a trip to the dreaded vet!

Subscription Orders

It’s exciting times, and we are chomping to get your boxes sent to you, but Daisy from ‘Floof Support’ says we have to be organised so our subscription boxes will start travelling to you from the 10th of each month. 

Subscribe up to the 15th; you will receive this month’s themed subscription box; otherwise, listen for the mailman next month – bark at them; they love that! 

Heh, if you want to want a surprise in the mail tomorrow, consider something else from our shop that should keep you busy till your subscription box arrives. 

If you want to send a subscription box as a gift, please consider buying one of our gift vouchers; your four-legged friend can choose when they want their box to start.

Dog Subscription Boxes

Santa is Coming!

Day(s)

:

Hour(s)

:

Minute(s)

:

Second(s)

Cat Subscription Boxes!

Billing

What payment options do you have?

We’re busy looking after your furry friends, so all your payments are processed automatically through Stripe.

Why was my Wags and Wiggles subscription renewed?

Did your four-legged-friend get a hold of your credit card while you were snoozing? It happens to the best of us!

Just jump into our emails [email protected] before the 1st of the month, and we’ll sort it right out for you.

When will I be billed?

Your pennies will disappear on the first date of your subscription, and then on the 1st of each month after that (just to keep it easy). Just make sure you’re prepared for April Fool’s Day.

What payment options do you have?

We’re busy looking after your furry friends, so all your payments are processed automatically through Stripe.

How can I cancel?

I hope it’s not me, but you…

Before you go, please let us know if there’s anything we can do to keep you around. We truly appreciate all the feedback you can give us, and want to ensure we’re making all the pups happier than ever before.

You’ve got the choice to pause your subscription, or you can redirect your box if you’re a pupper on vacay.

If you still wish to cancel, please contact us at [email protected] and we’ll (regretfully) say sayonara.

How do I update my billing information?

Contact the Floof Support Team [email protected] and we’ll straighten it out for you.

How many eyelids does a dog have?

Dogs have three! Did you know our furry friends had three eyelids?

We could have counted two but ‘thankfully’, never seen the third one! That third lid is, called the ‘haw’ or nictitating membrane, which keeps their eyes protected and lubricated! It is a windshield wiper that keeps the eye clear and healthy. It is also responsible for producing about a third of dogs’ tears because it has tear glands at its base. Those glands and the third eyelid are crucial for fighting infections. When it’s closed, it is drawn horizontally across the eye to the upper, outer part of the eye

Aren’t they just amazing creatures? Our vote always goes for Dog.

dog toys

Shipping

Where do you ship?

We’re national, baby! Wags and Wiggles ships all throughout New Zealand, so you’ve always got the option of having one on the way.

Will you let me know when my order has shipped?

We love communication! We’ll send out a tracking number and all our best wishes when we’ve sent off your order.

Is there a shipping fee?

Your shipping will be calculated in our shopping cart .

What happens if my address is incorrect, but my order shipped?

If we have shipped your box, and it’s after the 5th of the month, try getting in touch with the new homeowner to see if they’ll redirect it to you. Unfortunately once it’s been sent off, the ball’s in your kennel!

What should I do if I have a problem with delivery?

Communication is key – help us to help you! Get in touch with us [email protected] and we’ll do our best to make sure next time is smooth sailing.

How do I update my billing information?

Contact the Floof Support Team [email protected] and we’ll straighten it out for you.

When are boxes shipped?

Are you new here? New subscription customers will have their box shipped within the week of their order.

If you’re a seasoned veteran, your box will go out on the 10th of every month.
If you’re spoiling a loved one with a gift box, we’ll send it out in 1-2 business days.

How do I change my shipping address?

Oh my, imagine if your box arrives and you’re not there?! That’s the stuff of puppy nightmares.

Hit us up as soon as you change address, and we’ll change it in our system for you. If you can make the change before the 5th of the month, then we’ll be able to ensure your coming box doesn’t get returned to our pal the postie.

Where is my order?

Sounds like we need to get our detective on.

If you still haven’t received your box by the end of the month, please reach out to the Pet Patrol and we’ll sniff out your box in no time.

Subscription Orders

It’s exciting times, and we are chomping to get your boxes sent to you, but Daisy from ‘Floof Support’ says we have to be organised so our subscription boxes will start travelling to you from the 10th of each month. 

Subscribe up to the 15th; you will receive this month’s themed subscription box; otherwise, listen for the mailman next month – bark at them; they love that! 

Heh, if you want to want a surprise in the mail tomorrow, consider something else from our shop that should keep you busy till your subscription box arrives. 

If you want to send a subscription box as a gift, please consider buying one of our gift vouchers; your four-legged friend can choose when they want their box to start.

Support Area

Have a question that’s been bugging you? Well, never fear! The Support Area is here to help. Whether you’re wondering about our dog subscription box or just need some general information, we’ve got your back. And if we don’t have the answer to your question, we’ll make sure to find out and get back to you as soon as possible. So go ahead and ask away – we’re always happy to help! And you never know, we may even include it in our FAQ updates, and it could help another dog – we all want that, right?

 

Here is a question for you 

What is the tallest dog BREED in the world? – cover the screen so you cant peak; answer below.

The Great Pyrenees.. who knew! I would have guessed the Great Dane, too. because the tallest EVER dog in the world was 44″ inches tall and it was a Great Dane… see we learn something new every day. How tall is your dog?

BARK AT US