WE WERE EXPECTING YOU
Got a Question? You’re not the only one!
Our boxes bring joy, and we’re here for support. If you can’t find the answer to your questions below, contact our Floof Support Team, they are eager as a pup on a wet weekend wanting a walk – try saying that five times in a row!
Frequently Asked Questions
We’ve got some FAQ’s here… to keep your tail wagging.
What is Wags and Wiggles?
We’re your pet’s new bestie. We deliver a wagging tail in the mail, with unique customised boxes to suit your and cat. Christmas, Easter, Halloween – we have got you sorted!
Sit back, relax, and bask in the knowledge that your pet will always be pampered, because you’ve got us.
What different boxes do you have?
We have unique and put together with love boxes for every pet! With individual pet needs in mind, we have gift boxes for the snugglers, tough chewers, get wells, birthday boys and girls plus special boxes for fun and seasonal occasions!
Are your products tested?
We would never send out a treat that might be harmful in disguise. All of our products are tried and tested, so you and your floof can rest assured there’ll be nothing but pampering going on with the arrival of your box.
How do I cancel?
We currently don’t offer any subscription monthly boxes at this stage but rest assured! We will update you when we do!
Can I customise the toys in the box?
Unfortunately you cannot do this via our website, however if there is something very specific in mind we can see what we can do as long as the price matches up and we have it in stock! We however, create special boxes catered towards different needs so we hope you find what you are looking for!
If you’ve got a chewer, we’d suggest having a squiz at our Tough Boxes such as the Ruff and Tumble box – this might be more up your alley.
Do you have cat subscription boxes?
We currently don’t offer any subscription monthly boxes at this stage but rest assured! We will update you when we do!
What comes in a Wags and Wiggles box?
We pack each theme box full of value! Boxes range, but generally will include 2-3 premium toys that suit both the small guys and the big boys. Along with this, you’ll also receive a variety of treats and chews to keep your little one’s teeth fresh as heck. However, make sure to check out our shop page and a particular box for more of the finer details
How do I join Wags and Wiggles?
We currently don’t offer any subscription monthly boxes at this stage but rest assured! We will update you when we do!
How long does my Wags and Wiggles subscription last?
We currently don’t offer any subscription monthly boxes at this stage but rest assured! We will update you when we do!
Can I change my subscription box type?
We currently don’t offer any subscription monthly boxes at this stage but rest assured! We will update you when we do!
Can my dog choose what’s in his box?
Pups have allergies, too. Please let us know if your little one has any allergies or intolerances and we’ll make a note in our system so there’s no risk of a trip to the dreaded vet!
Subscription Orders
We currently don’t offer any subscription monthly boxes at this stage but rest assured! We will update you when we do!
Santa is Coming!
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Billing
What payment options do you have?
We’re busy looking after your furry friends, so all your payments are processed automatically through Stripe.
Why was my Wags and Wiggles subscription renewed?
Did your four-legged-friend get a hold of your credit card while you were snoozing? It happens to the best of us!
Just jump into our emails [email protected] before the 1st of the month, and we’ll sort it right out for you.
When will I be billed?
You will be billed immediately at checkout!
What payment options do you have?
We’re busy looking after your furry friends, so all your payments are processed automatically through Stripe or afterpay.
How can I cancel?
We currently don’t offer any subscription monthly boxes at this stage but rest assured! We will update you when we do!
How do I update my billing information?
Contact the Floof Support Team [email protected] and we’ll straighten it out for you.
How many eyelids does a dog have?
Dogs have three! Did you know our furry friends had three eyelids?
We could have counted two but ‘thankfully’, never seen the third one! That third lid is, called the ‘haw’ or nictitating membrane, which keeps their eyes protected and lubricated! It is a windshield wiper that keeps the eye clear and healthy. It is also responsible for producing about a third of dogs’ tears because it has tear glands at its base. Those glands and the third eyelid are crucial for fighting infections. When it’s closed, it is drawn horizontally across the eye to the upper, outer part of the eye
Aren’t they just amazing creatures? Our vote always goes for Dog.
Shipping
Where do you ship?
We’re national, baby! Wags and Wiggles ships all throughout New Zealand, so you’ve always got the option of having one on the way.
Will you let me know when my order has shipped?
We love communication! We’ll send out a tracking number and all our best wishes when we’ve sent off your order.
Is there a shipping fee?
Your shipping will be calculated in our shopping cart .
What happens if my address is incorrect, but my order shipped?
If we have shipped your box, and it’s after the 5th of the month, try getting in touch with the new homeowner to see if they’ll redirect it to you. Unfortunately once it’s been sent off, the ball’s in your kennel!
What should I do if I have a problem with delivery?
Communication is key – help us to help you! Get in touch with us [email protected]
How do I update my billing information?
Contact the Floof Support Team [email protected] and we’ll straighten it out for you.
When are boxes shipped?
If you’re spoiling a loved one with a gift box or goodies from our store we’ll send it out in 1-2 business days.
How do I change my shipping address?
Oh my, imagine if your box arrives and you’re not there?! That’s the stuff of puppy nightmares.
Hit us up as soon as you change address!
Where is my order?
Sounds like we need to get our detective on.
If you still haven’t received your box by 7 business days, please reach out to the Pet Patrol and we’ll sniff out your box in no time.
Subscription Orders
We currently don’t offer any subscription monthly boxes at this stage but rest assured! We will update you when we do!
Support Area
Have a question that’s been bugging you? Well, never fear! The Support Area is here to help. Whether you’re wondering about our dog subscription box or just need some general information, we’ve got your back. And if we don’t have the answer to your question, we’ll make sure to find out and get back to you as soon as possible. So go ahead and ask away – we’re always happy to help! And you never know, we may even include it in our FAQ updates, and it could help another dog – we all want that, right?
Here is a question for you
What is the tallest dog BREED in the world? – cover the screen so you cant peak; answer below.
The Great Pyrenees.. who knew! I would have guessed the Great Dane, too. because the tallest EVER dog in the world was 44″ inches tall and it was a Great Dane… see we learn something new every day. How tall is your dog?