SOMETIMES THINGS DON’T WORK OUT

We understand and are here to help

We measure our success in tail wags and purrs, so if something is not quite right or your box isn’t working out for you and your pet, connect with our Floof Support Team; they are sitting patiently waiting for you.

Refund and Returns Policy 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as dog treats and chews cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Wags and Wiggles, 128 Mako Mako Road, Levin, Levin, 5510 , New Zealand

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Wags and Wiggles, 128 Mako Mako Road, Levin, Levin, 5510 , New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Barking out loud?

Contact us at [email protected] for questions related to refunds and returns.

Enter your email and unlock your 10% off discount & expert tips to keep your furry friend happy!

Coupon has expired

This field is required

Get ready to unlock the key to your pets happiness!

Coupon has expired

Unlock exclusive deals awaiting you 🎉

Your exclusive code is ready! Copy it now!

Unlock exclusive deals awaiting you 🎉

Newcustomer
Coupon has expired

Your exclusive code is ready! Copy it now!

10% off!